After following all directions, why am I still seeing inaccuracies in the metrics?

Our accuracy numbers are based on our extensive database of swimmers. While we do have a large amount of data, there may be some swimming styles we simply haven't seen yet.

To help us improve, please give us feedback on the accuracy of our system after each workout. From the Workout Summary popup, you will be asked to give the TritonWear system a rating from 1 to 5 stars (5 being the best rating possible) based on its performance. This rating helps us capture any inaccuracies with our algorithms, or other technical issues. You will also have the option to identify any issues you noticed during the workout and add comments to help us trace them. We value all feedback, as it helps us continue to improve the system. The image below shows how to provide feedback from the Workout Summary popup.

end_workout-feedback.gif

 

If you observe consistent inaccuracies above our expected error threshold, email us at support@tritonwear.com. We'll walk you through how to send us the swimmer's raw data so we can add it into our database. The more data we have, the more accurate our metrics become!

Have more questions? Submit a request